Refund policy

You have 30 days from delivery to request a return.

What we accept

Items must be unused, uninstalled and in the original packaging, in resalable condition. Once an accessory has been mounted, drilled, cut or installed on a lift, it cannot be returned.

How to start a return

Email us with your order number and what you would like to return. We will confirm whether the item qualifies and send return instructions. Do not ship anything back before we confirm the return, or we may not be able to identify or credit it.

Return shipping

If we shipped the wrong item, or an item arrived defective or damaged, we cover return shipping and there is no restocking fee.

If you ordered the wrong part, changed your mind, or the item does not fit your lift, return shipping is your responsibility. Freight items returned for these reasons are also subject to the actual return freight cost. These returns also have a 25% restocking fee, taken out of your refund.

Refunds

Refunds are issued to the original payment method within 5 to 10 business days of us receiving and inspecting the return. Original shipping charges are refunded only when the return is our error.

Freight orders

If you cancel a freight order before it ships, we refund you in full with no fee. Once a freight shipment has left, the return terms above apply.

Damaged in transit

Inspect every shipment on arrival. For freight deliveries, note any damage on the delivery receipt before the driver leaves and contact us the same day. Carriers routinely deny damage claims on shipments signed for clean. For parcel deliveries, contact us within 3 days of delivery and keep the packaging until the claim is resolved.

Fitment

Lift accessories are not universal. Confirm rail spacing, rail profile and lift capacity before ordering. If you are not sure, contact us first. We would rather answer a question than process a return.

Warranty

A defect that appears after installation is handled under the manufacturer's warranty rather than this return policy. Contact us and we will help you open the claim.